Privacy notice

What we collect

When you book an appointment we collect your name, date of birth, address including postcode, phone number, email address, and anything you choose to add in the optional “anything we should know?” box. We ask for your date of birth and address to make sure we have the right person and to care for you safely.

We do not collect or store medical information on this website. Your medical background is taken in person when you arrive for your appointment — it is never collected or stored on this website.

Why we collect it

To arrange and confirm your appointment, and to contact you if something about your visit changes. You pay for your treatment in person on the day. For appointments that require it, we securely save a payment card when you book — only for the missed-appointment fee explained below. We keep your address as part of your patient record, so we can identify you correctly and recognise you when you book again. We do not visit patients at home.

Card details and the missed-appointment fee

For some appointments we ask for a payment card when you book, so that amissed-appointment fee (currently £20) can be charged if you do not attend, or you cancel with less than 48 hours’ notice. Nothing is charged when you book, and you still pay for your treatment in person on the day. You can cancel or reschedule free of charge up to 48 hours before your appointment using the link in your confirmation email.

Your card is handled by Stripe, a secure payment provider. Your full card number and security code go straight to Stripe and never reach us — we cannot see them, store them, or look them up. What we can see, in Stripe’s own system, is the card type, the last four digits and the expiry date; that is what lets us recognise the right card. All we keep ourselves is a secure reference, and only until shortly after your appointment, unless a fee applies.

Who can see it

Only our small clinic team, through a password-protected staff area. Your information is encrypted in transit and at rest. Any notes you add in the optional box are seen only by our team on the day — they are never included in emails.

How long we keep it

We keep your booking details for 24 months after your appointment, then delete them automatically.

Anything you write in the optional “anything we should know?” box is deleted sooner —7 days after your appointment.

Your rights

You can ask us to show you what we hold about you, correct it, or delete it. To do any of these, or if you have a question about your privacy, contact us on 07999 000056 orFeetandmore111@gmail.com.

Cookies & analytics

We use privacy-friendly, cookieless website analytics to understand how many people visit — this doesn’t track you or need a cookie banner. If we ever add anything that does, we’ll ask your consent first.